Available specializations
Diagnostics
Orthopaedics
General surgery
Vascular surgery
Paediatric surgery
Gynaecology
Paediatric gynaecology
Laryngology
Urology
Ophthalmology
Spinal neurosurgery
Oncology
Invasive cardiology (planned)
Obstetrics and neonatology
Medical care prior to hospitalisation
Rehabilitation
Paediatric rehabilitation
Emergency care
Michał – 32 years old
“Biking is my passion but sometimes practicing this sport leads to trauma. In my case it was the rupture of a ligament in my knee. Thanks to the LUX MED Hospital Insurance – Full Care, I could immediately benefit from urgent orthopaedic assistance and necessary coordination of the entire treatment process.”
Ania – 42 years old
“I am a manager in a large company. I love my work, but sometimes it is not easy – stress, overtime, working till late at night. I'm afraid this may affect my health. Therefore, after the purchase of the LUX MED Hospital Insurance – Full Care I have benefited from the Hospital Health Check. It turns out that I am healthy and I have nothing to worry about.”
Maria and Andrzej – 30 years old, Wojtek's parents
“Our son got a referral for tonsil removal. This is our first child, so we are very nervous. We want him to feel as little inconvenience associated with the procedure as possible. We are glad that having the LUX MED Hospital Insurance – Full Care we do not have to worry about choosing a hospital and a doctor, and about all the formalities.”
Agnieszka – 35 years old
“I was always fine. Well, maybe I suffered from a mild runny nose and headache. But my ultrasound was not normal six months ago. The results required further diagnostics performed in a hospital setting. Fortunately, I had LUX MED Hospital Insurance – Full Care. I was able to choose a hospital, doctor and received the entire treatment plan.”
How to purchase insurance
How to report an incident
Frequently Asked Questions
What is covered by insurance?
The LUX MED Hospital Insurance – Full Care covers the entire treatment: from hospital diagnostics through planned procedures and emergency assistance to post-discharge rehabilitation. It consists of three components:
hospital services, e.g. cardiac, gynaecological, orthopaedic or laryngological procedures,
Hospital Care coordination, i.e. a person who will conduct you through all stages of the treatment,
Hospital Health Check, i.e. comprehensive preventive examinations when, within 2 years of purchasing the insurance, you have not used our services.
Please refer to the General Terms and Conditions of the Insurance for detailed information on individual insurance options.
How can the Hospital Care Coordinator help you?
The Hospital Care Coordinator (in collaboration with hospital employees) will facilitate the use of care at every stage of the treatment:
they support the schedule of examinations and hospital admission,
they help you collect the necessary medical records and make sure they are complete,
they organise medical transport, if necessary,
they contact the relatives you indicate, providing them with the necessary information,
if necessary, they arrange for the relatives' stay in hospital,
they prepare the records – they collect all post-operative recommendations, referrals and prescriptions
they arrange hospital discharge,
they schedule a follow-up appointment.
Who can I insure?
You can insure yourself, your partner and your child (both adult and minor child).
How long will I be waiting for the service?
According to the General Insurance Policy, we have up to 30 days for the commencement of service provision. However, we are committed to ensuring that our Patients get the shortest waiting time possible.
What is a waiting period?
The grace period is a period which has to elapse from the beginning of the cover period, before the insurance is fully operational. This is the period during which the insurer does not provide protection or the protection is limited. In the case of LUX MED Hospital Insurance, this period is: 3 months for planned hospitalisations, 10 months in the case of highly specialised methods of treatment and diagnostics and obstetric-neonatologist services.
What is a pre-existing clause?
Pre-existing is the exclusion of liability related to pre-existing medical conditions. This means that we shall not provide the service during the first 12 months from the beginning of the coverage period, if it results from: illnesses that were diagnosed and/or treated, accidents and injuries that occurred and/or were treated, disease symptoms that occurred or the reasons for their occurrence were known in the period of 12 months preceding the beginning of the coverage period.
What is an insurance contribution?
The insurance contribution is calculated individually and depends on: age, health status, the insurance option you choose (individual, partner and family) and our risk assessment.
How can I buy insurance?
You can buy the insurance by phone: by calling 22 339 37 33 or by email: writing to sprzedaz_ind@luxmed.pl
